How does an Airbnb receive good guests

General information about offering accommodation

We encourage all hosts to carefully consider their responsibilities. As a host you have a lot of wonderful experiences, but you also have some obligations. Our hospitality standards are a helpful guide. We'll explain to you what else you can do here. *

Health and cleanliness

Airbnb's five step advanced cleaning

So that guests don't have to worry and to prevent the spread of COVID-19, Airbnb has introduced mandatory security practices around COVID-19. They include wearing a mask and physical distancing - and everyone in the Airbnb community must obey them. Hosts are also required to perform Airbnb's five-step cleanup between each stay. Please visit the Airbnb information center for more information.

Local authorities in your region or country may also issue health and safety guidelines that include mandatory cleaning protocols and distance regulations. As the host, you are responsible for finding out about and complying with these local guidelines. Our local Responsible Hospitality pages can be a good starting point to learn more about these health and safety guidelines.


What can I do to make my property safer for guests?

Emergency measures

contact details

Include the local emergency numbers and the nearest hospital. Your phone number and, in all cases, that of a second person are also important so that you can be reached in an emergency. Also, explain to your guests the best way to contact you if they have any questions or problems.


A first aid kit should be available and easy to find.

Fire protection

Make sure that you have a working smoke and carbon monoxide alarm and that your accommodation complies with legal safety guidelines (e.g. building regulations). Have a working fire extinguisher available and always do any necessary maintenance.


Make sure you have a clearly identifiable emergency exit and post a floor plan or overview of the escape routes in your accommodation.

Avoidance of danger


Always be considerate of the privacy of your guests. Be sure to let them know if there are security cameras or other surveillance devices in or around your accommodation. Make sure you understand and follow applicable federal, state, and local laws.


Set safe limits for occupancy - your local government may have guidelines on how to do this.


Go through your property and look for areas where guests could trip or fall. Either remove the hazards or mark them. Secure any exposed cables. Make sure all stairs are safe and have handrails. Remove (or lock away) any items that could be dangerous to your guests.

Parental controls

Make sure your accommodation is child-proof, or if not, educate guests about possible dangers.

Air conditioning

Make sure your accommodation is well ventilated and that the temperature controls are clearly labeled and working. Make sure your guests know how to safely operate the heater.


How can I show consideration for my neighbors?

Building rules

Introduce your guests to the general rules that apply to your building and all common areas. You may also want to let your neighbors know that you are going to have guests. Ask your guests not to disturb your neighbors (e.g. your guests shouldn't knock on their door or ring the doorbell to open the front door for them).


If you are banned from smoking, we recommend placing signs to remind guests. Ashtrays should be provided in designated areas if smoking is permitted.


Make sure to point out the parking rules for your building and your neighborhood to your guests.


Remind guests to keep noise levels down. You can also consider whether you want to allow babies, pets, or parties in your accommodation at all. Also, think about whether your guests can have visitors and make sure that your guests know about your "party rules".


If you allow pets, educate guests about things like nearby parks and local customs (such as whether to clean up your dog's leftovers). Also give an alternative, e.g. B. the number of a nearby animal boarding house if a guest's pet disturbs the neighbors.

House rules

To avoid surprises, you can also include the above information in the house rules in your listing on Airbnb.


Who should I notify that I am hosting on Airbnb?


Check your rental or cooperative shares agreement to see if there is a prohibition on subletting - or if there are any other restrictions on hosting. Read your rental agreement carefully and, if necessary, check with your landlord. You may want to add an additional contractual clause to your contract that takes into account the concerns of these parties and explains the responsibility and liability of each party.


If you have roommates, consider making a written agreement with them. For example, you can determine how often you take in guests, how you will ensure that your guests adhere to the house rules, and also whether you want to share the income with them, if you think it makes sense.


Think about whether you should let your neighbors know that you are hosting on Airbnb. You can then also tell them how you will keep your guests from disturbing them.

Subsidized housing

If you live in social or subsidized housing, special rules may apply to you. The property management may be able to answer your questions on this topic.

General rules

What local regulations apply to me?


Find out about any local tax or corporate policy that may affect you. This can be, for example, the occupancy tax, the tax for temporary occupancy, the trade tax or other types of tax, such as. B. VAT, service tax or income tax.

Permits or registrations

Familiarize yourself with all regulations regarding permits, land use, safety and health. The authorities responsible for the use and development of real estate in your area may have helpful information on this.

Rent control / rent stabilization

If you live in an apartment that is subject to rental price control or stabilization, special provisions may apply to you. Contact your local tenants' association for more information on this.


What type of insurance should I get to protect my property?

Host guarantee

Airbnb offers you the Host Guarantee, but it shouldn't be seen as a substitute for homeowner or renter insurance.

Basic coverage

Please check your tenant or homeowner policy with your insurance company to make sure you have adequate coverage.


Make sure you have adequate liability and property insurance.

can be found in our FAQ.

* Please note that Airbnb has no control over host behavior and disclaims all liability. Failure to meet their responsibilities by hosts could result in their activities being suspended or removed from the Airbnb website.

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