What is meant by EQ and IQ

What is Emotional Intelligence?

The concept of emotional intelligence goes back to Peter Salovey and John Mayer and was developed in the 1990s. This is understood to mean "[...] the ability to observe one's own feelings and emotions as well as those of others, to distinguish between them and to guide one's own thoughts and actions based on this information" (source). Daniel Goleman expanded this definition by identifying five characteristics that make up emotional intelligence.

Dimensions of Emotional Intelligence

While there are several models of the dimensions of emotional intelligence, this section focuses on Goleman's model. This difference between the following points:


In order to understand others, one must first understand oneself. Become aware of your strengths and weaknesses, but also your values ​​and goals. This makes it easier for you to make decisions because you can better assess their effects.


Keeping your own emotions under control is not an easy endeavor, especially in situations where there is a lot of pressure. A simpler solution is to redirect a feeling. Negative emotions like anger are usually counterproductive. However, this does not mean that feelings should be suppressed; however, you should focus on positive emotions and put them in the foreground.


Self-motivation is the drive to achieve goals and at the same time to motivate others. Although it can also be guided by gaining reputation and profit, the satisfaction that comes with having achieved something is at least as important. Executives with a high emotional quotient (EQ) have a high level of motivation and are not so easily thrown off course by setbacks.


This ability helps to sense and understand the feelings of others. When you can identify with another person's emotions, you will also find it easier to interact with them and adapt your communication to them.

Social skills

Interpersonal skills are essential for successful communication. People with strong social skills have a high level of empathy. In a globalized world in which different cultures each with different values ​​collide, an awareness of a communication culture must be created that treats it with respect. It can also be useful to influence others to get certain results. But be careful: This does not mean manipulation, but cooperation between people based on trust.

Emotional intelligence in project management

Cooperation is particularly important in project management. You have to communicate and work together with stakeholders and teams, which is why emotional intelligence is essential for project managers as well.

Anthony Mersino adapted Goleman's model and adapted it to the area of ​​project management. His definition of emotional intelligence is more pragmatic. Knowledge of one's own emotions and those of others increases efficiency. Mersino also included team leadership in his model.

(own diagram, source)


Competent project managers are aware of their own emotions. This ability helps in assessing whether or not a feeling is beneficial to a situation. This empathy also helps to better interpret non-verbal signs. Body language is an important point in negotiating with stakeholders, for example when it comes to approving a project.


(Text by Linh Tran, translated by Klara Obermair)